DOSHISHA Store and Local Online Shopping
The following return and exchange arrangements apply to purchases at Doshisha points of sale^ and the online store www.doshisha-lifestyle.com.
Products purchased at Doshisha points of sale and the online store are not eligible for return, refund, order cancellation or exchange. We only make special exchange arrangements for defective products, and an exchange is possible only as an exception once a product is confirmed to be defective. If you believe the product you received is defective, it must first be verified by our customer service staff (online shopping) or Doshisha point-of-sale staff. We also reserve the right to test the product first to verify the problem, and will exchange it only once the problem is confirmed.
Please check as soon as possible after receiving the product whether it has any cosmetic damage or missing accessories. If no issue is raised within 7 days of in-store pickup or receipt, we cannot arrange to exchange the product or accessories for cosmetic damage or missing accessories. If our customer service staff (online shopping) or Doshisha point-of-sale staff have reasonable grounds to believe the product has been used, washed, or damaged through improper use, we cannot arrange a return or exchange. All products submitted for exchange must be unused and in complete packaging.
If you believe a product is defective and needs to be exchanged, please first contact our customer service during office hours. Once the problem is verified, please exchange the product as arranged by our customer service staff.
If you chose delivery for an in-store purchase or an online store purchase, the product must be brought back to the store where you ordered it, or to the customer service centre, for an exchange.
Before requesting an exchange, please present the original purchase receipt or the relevant electronic receipt.
Pre-order / Pre-sale Products
When pre-ordering a product, please note the estimated arrival date shown on the payment receipt or pre-order form. If a pre-order is not collected, you may bring the original pre-order document to the store to arrange an exchange, but no refund is offered.
If the product is not delivered to the store or the address specified when ordering within 30 days of the arrival date stated on the form, you may first contact our customer service, and a refund can be arranged once confirmed. If you have not heard from us by the estimated arrival date, please contact our store or customer service to enquire about the arrival time.
To collect, exchange or obtain a refund for a pre-ordered product, you must present the original payment receipt and pre-order document.
Overseas Online Shopping
If you believe a product is defective and needs to be exchanged, you must contact our customer service within 7 days of receiving it so we can follow up.
For logistics reasons, for overseas purchases we cannot arrange exchanges, returns or refunds for minor cosmetic issues that do not affect the use of the product. The final arrangement is subject to the notification of our customer service staff.
Also for logistics reasons, we cannot provide the one-year product warranty for overseas purchases. However, most problems can be resolved after contacting our customer service, without repair. Please contact our customer service for details. If parts need to be sent locally, the customer must pay the courier fee.
Delivery to areas outside Hong Kong incurs an additional courier fee, as quoted at payment on this website. This covers shipping only and does not include local import tax or similar charges. If import tax is incurred, the recipient must pay it to the local customs or the courier company.
^All BRUNO stores
